At we want you to be satisfied with your purchases. If you've changed your mind and need to return an item, any purchases made from can be returned up to 30 days, in line with our return policies.


You can take your item(s) to either by courier of your choice or by use of any of our trusted courier services. In-line with our returns policy, your item(s) needs to be:

  • Unopened
  • Unused
  • In its original packaging (with the tags)
  • In a resaleable condition
  • With its proof of purchase
  • You’ll also need to return any free items that came with the product.

Refunds will be processed by the original payment method. If you paid on card, it can take up to 3-5 days to appear back in your account, with Payfast refunds taking up to 10 working days.


To exchange an item, just simply contact us , with your proof of purchase and we can assist you.

Please note all exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method.

If you paid on card, refunds can take up to 3-5 days to appear back in your account. Payfast refunds can take up to 10 days.

Faulty items

If your item is faulty, please start by contacting us  to see if we can solve your issue. If you do need to return an item, you can return it back to

Things to note:

  • Some items like food, pierced jewellery and underwear can't be exchanged or refunded, unless they're faulty. Our website and catalogue indicate which items are non-refundable.

  • If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.

  • If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.

  • We might ask for the product serial number or similar, to check the item was supplied by us.

  • Naturally, none of this affects your consumer rights.